A Buyer may request to reschedule an Experience one time, with no penalty, up until the Lead Time indicated by the Host in each Experience. For example, if an Experience requires a 2-week (14-day) lead time, then a Buyer can request to reschedule at least 14 days before the Scheduled Date.
Hosts are expected to reasonably comply fully with a Buyer’s good faith rescheduling request pursuant to these terms. Rescheduling is subject to the Buyer and Hosts agreeing upon an alternate date and time for the Experience.
If a Buyer requests to reschedule an Experience other than as permitted above or after they have provided shipping information for Goods, then such request to reschedule will be treated as a cancellation.
A Host may request to reschedule a scheduled Experience one time at least 21 days before the originally scheduled date. Buyer is expected to reasonably comply with a Host’s good faith request.
A Buyer can cancel an Experience without being charged up until the Lead Time indicated by the Host in each Experience. For example, if an Experience requires a 2-week (14-day) lead time, then a Buyer can cancel that Experience at least 14 days before the Scheduled Date without being charged. After this point, the Buyer shall receive neither refund nor credit towards a future purchase
Any experience that includes shipped goods is non-refundable after the Buyer has provided shipment information to the Host.
If a Host cancels an Experience, or if a Host is materially late to or does not show up, whether virtually or in person, for an Experience (“Host No Show”) and does not reschedule, the Buyer is entitled to either (i) receive a full refund of the Experience Fee or (ii) reschedule the Experience.
The Host is not entitled to receive any fees for an Experience for which the Buyer is entitled to a full refund as described here.